Our client is a successful UK based company that provides innovative retail technology solutions, including digital signage, interactive installations, and in-store experiences to enhance customer engagement for leading brands. They support and maintain installations to ensure lasting impact and memorable brand experiences.

We are searching for a dynamic individual who enjoys interactions with customers and colleagues and has a genuine interest in newest technologies. You will play a key role in set-up of the German office. 

Skills & Experience
Essential:

- Educated to degree level OR proven admin-based experience.

- Ability to communicate fluently in German (written & spoken).

- Advanced written and verbal communication skills in English.

- Strong working knowledge of Microsoft Office.

- Self-motivated with a hands-on approach and drive to provide first-class
customer service.

- Analytical and critical mindset for effective decision making and problem-solving
abilities.

e Able to establish and maintain effective working relationships with clients and
colleagues.

Desirable:

- Good technical understanding.
- Hands-on experience with digital or interactive technologies.
- Ability to communicate in French, Italian and/or Spanish (written & spoken).

Responsibilities:

Some of your duties are-

- Taking calls from retail stores across Europe, to rectify software / hardware
issues within the counter.

- Logging Service Desk tickets for tracking issues, including escalating calls.

- General project admin; inventories and information trackers.

- Store visits for issue resolution.

- Testing of returned hardware.

- Communicating with, and working closely alongside other agencies involved in
the project.

- Interpreting data analytics and reporting to stakeholders.

There is the potential for traveling to and from client premises within Germany,
the UK and/or Europe.